At DropSource Global, we strive to provide exceptional digital solutions and ensure complete satisfaction for our clients. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below to understand how we handle refund requests.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  1. Cancellation Before Work Begins:
    • If you cancel your order before any work has started, you are eligible for a full refund.
    • Refunds will be processed within 5-7 business days after cancellation approval.
  2. Cancellation After Work Has Begun:
    • If work has already started on your project, a partial refund will be issued based on the progress completed.
    • The refund amount will be calculated after deducting the cost of work already delivered or services rendered.
  3. Unsatisfactory Service:
    • If you are dissatisfied with the quality of our work, please contact us immediately at support@dropsourceglobal.com.
    • We will review your concerns and work with you to resolve the issue. If a resolution cannot be reached, a partial or full refund may be issued at our discretion.

Non-Refundable Services

The following services are non-refundable once work has begun:

  • Custom Development Work: Once the development process has started, refunds are not applicable due to the custom nature of the work.
  • SEO Services: SEO is an ongoing process, and refunds are not applicable once the strategy has been implemented.
  • Content Writing: Once content has been delivered and approved, refunds are not applicable.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us:
    • Send an email to support@dropsourceglobal.com with the subject line: “Refund Request – [Your Order Number]”.
    • Include the following details in your email:
      • Your full name
      • Order number
      • Reason for the refund request
  2. Review Process:
    • Our team will review your request and respond within 24-48 hours.
    • We may request additional information or discuss potential solutions before processing the refund.
  3. Refund Processing:
    • Once your refund is approved, it will be processed within 5-7 business days.
    • Refunds will be issued to the original payment method used during the purchase.

Important Notes

  • Refunds are only applicable to payments made directly to DropSource Global.
  • If you have any questions or concerns about our refund policy, please contact us at support@dropsourceglobal.com.
  • DropSource Global reserves the right to modify or update this refund policy at any time without prior notice.

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